Fast checks
Close old tabs
Start from one clean session only.
Open the referral link again in a private window
This removes a lot of session mess quickly.
Allow cookies
Referral tracking often depends on them.
Check the price before payment
If it still looks wrong, stop and use the full guide.
Common causes of a broken referral session
- You opened the standard Lebara site before using the referral route.
- You left older Lebara tabs open and they are conflicting with the new session.
- Your browser is blocking cookies or running aggressive privacy extensions.
- You expected a typed promo-code box instead of an automatic price change.
- You are about to pay even though the order summary still looks wrong.
Where to go next
Common questions
Troubleshoot FAQs
These are the questions people usually ask before they switch. If anything affects your decision, verify it during checkout or on the provider’s support pages before you pay.
What is the fastest fix to try first?
A fresh private window, one clean referral tab, and cookies allowed are the fastest practical first steps.
Should I pay if the price still looks wrong?
No. The safe standard is to see the reduced price before payment.
Where is the full diagnostic guide?
Use the dedicated referral-not-working page for the longer checklist and explanations.